Shipping policy

Last updated: January 1, 2026

Thank you for shopping with The Biscotti Bar. Below is information about how and when your order will be shipped.

Order Processing Time

All orders are typically processed and shipped within 2–3 business days (excluding weekends and holidays) after your order is placed.

Please note that during periods of high order volume, holidays, or promotions, processing times may be slightly extended. Any significant delays will be communicated to you.

Shipping Methods & Delivery Time

Shipping options and delivery speeds are selected by the customer at checkout. Available shipping methods, estimated delivery times, and costs are displayed before your purchase is completed.

Delivery times shown at checkout are estimates provided by the carrier and begin once your order has shipped. We are not responsible for delays caused by the shipping carrier, weather conditions, or other circumstances beyond our control.

Carrier & Service Substitutions

We reserve the right to select an alternative shipping carrier or service level if it provides the same or faster delivery time as the shipping method selected at checkout, at no additional cost to the customer. This may occur due to carrier availability, operational considerations, or to help ensure timely delivery of your order. Any substituted shipping method will meet or exceed the estimated delivery timeframe presented at checkout.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking details may take up to 24 hours to update after the order has shipped.

Incorrect Address & Delivery Issues

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping fees may apply to reship the order.

Questions

If you have any questions about your order or shipping, please contact us at customerservice@thebiscottibar.com and we’ll be happy to assist you.